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"It arrived on time, in perfect condition and is a great toy! Thanks very much"
No Quibble Guarantee Returns Policy
Our Guarantee To You .....
At The Imagination Station we make every effort to ensure you are entirely satisfied with your purchase. Every effort is made to describe the products as accurately as possible and all orders are packaged very securely for shipping, ensuring that they arrive in perfect condition. In addition to this we offer a no quibble guarantee on all our products - so if you are not happy with them, you can return them and you will be refunded. If you wish to return a product simply follow this procedure;
- Within 7 days of receiving your product please contact The Imagination Station by email or telephone us on 0800 1488 365 and inform us of your intention to return the goods, you will receive a confirmation email from us.
- Please wrap the goods in protective packaging to prevent damage during transit.
- Once you have received confirmation from us, take your goods to the post office and return them to us by 1st class post and to the address stated below.
- Always obtain a free proof of postage certificate from the post office when you return the item. We cannot refund items lost in transit if no proof of postage has been obtained.
Our address for returns is:
Childrens Gift Ideas
T/AS The Imagination Station
PO Box 5717
Southend on Sea
If you have questions please simply email us or call us on 0800 1488 365 between the hours of 9 am - 2 pm Monday to Friday. We operate an answering facility outside of these hours - please feel free to leave a message and we will call you back.
Our guarantee is subject to the following terms:
- The goods were purchased from The Imagination Station.
- The goods are returned to us in the same condition as they were sent and have not been altered or tampered with.
- The Imagination Station receives email notification (within 7 days of the arrival of your order) of your intention to return the goods.
If your order is not as stated on our web site, we will refund the total cost, including return postage.
If you change your mind about a product you have ordered, you will receive a full purchase price refund, but we will not refund the return postage.
Please note: If your order has been lost or damaged in transit we will sort this out for you, just give us a call on 0800 1488 365 or email us.
Your Right To Cancel
Once you have received your children’s gift you have the right to cancel the order for whatever reason. Please follow the guidelines above. If you have any questions please give us a call on +44 (0)1702 469762