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Customer Feedback
"A great service fast and efficient, items arrived well packaged.  Would use again."
C Litchfield 

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Customer Testimonials

"It arrived on time, in perfect condition and is a great toy! Thanks very much" 
Emma Murphy.

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We accept these cards.
Your Online Security

We take your security very seriously.  We conform to the requirements of the Data Protection Act, 1998.  

Your transaction is 100% secure   

Secure Payment Services provided by Barclaycard Business

We are currently open for business, however, we have taken the decision not to send baby gifts at this time. Given that our gifts will be delivered to a vulnerable group in the population, new born babies, we have taken the decision NOT to dispatch orders at this time. We note that more and more online retailers are suspending their operations, if non-essential, to reduce pressure on front line delivery staff and we also support this approach. If you place an order today, we will dispatch it once things settle or once the lockdown has been lifted. We thank you for your co-operation at this time.

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Returns Policy

Little Havens Safebuy Verification

No Quibble Guarantee Returns Policy

Our Guarantee To You .....
At The Imagination Station we make every effort to ensure you are entirely satisfied with your purchase. Every effort is made to describe the products as accurately as possible and all orders are packaged very securely for shipping, ensuring that they arrive in perfect condition. In addition to this we offer a no quibble guarantee on all our products - so if you are not happy with them, you can return them and you will be refunded.  If you wish to return a product simply follow this procedure;

  1. Within 7 days of receiving your product please contact The Imagination Station by email or telephone us on 0800 1488 365 and inform us of your intention to return the goods, you will receive a confirmation email from us.
  2. Please wrap the goods in protective packaging to prevent damage during transit.
  3. Once you have received confirmation from us, take your goods to the post office and return them to us by 1st class post and to the address stated below. 
  4. Always obtain a free proof of postage certificate from the post office when you return the item.  We cannot refund items lost in transit if no proof of postage has been obtained.

Our address for returns is:

Head Office
Childrens Gift Ideas
T/AS The Imagination Station
79 Southchurch Avenue
Southend on Sea
SS1 2RS 

If you have questions please simply email us or call us on 0800 1488 365 between the hours of 9 am - 2 pm Monday to Friday.  We operate an answering facility outside of these hours - please feel free to leave a message and we will call you back.

Our guarantee is subject to the following terms:

  1. The goods were purchased from The Imagination Station.
  2. The goods are returned to us in the same condition as they were sent and have not been altered or tampered with.
  3. The Imagination Station receives email notification (within 7 days of the arrival of your order) of your intention to return the goods.

If your order is not as stated on our web site, we will refund the total cost, including return postage.

If you change your mind about a product you have ordered, you will receive a full purchase price refund, but we will not refund the return postage.

Please note: If your order has been lost or damaged in transit we will sort this out for you, just give us a call on 0800 1488 365 or email us.

Your Right To Cancel
Once you have received your children’s gift you have the right to cancel the order for whatever reason.  Please follow the guidelines above.  If you have any questions please give us a call on +44 (0)1702 469762

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